Property Redress Schemes

Agents must be a member of a government-approved redress scheme. If you carry our work relating to property lettings, property management or estate agency or residential property, then you must belong to one of these schemes. This means that tenants and landlords have an independent party to complain to about your service if they are not happy.

Property Redress Schemes

We can impose a fine of up to £5,000 if you do not belong to one of the redress schemes. There are currently two approved redress schemes:

You can read more about the property redress schemes here. Or you can speak to our Landlord Engagement Officer if you have any queries or concerns about your responsibilities.

Renters’ Rights Act

Read the latest on how the new law will affect tenants and landlords.

Property Managers:
Useful Guides

Latest Property Managers News

Right to Rent online Town-Hall event

Helping you navigate changing requirements with confidence.

Back to Campus: What the Renters’ Rights Act Means for Students and Student Landlords

New Academic Year, New Renting Rules: What Students and Landlords Need to Know About the Renters' Rights Act and Student Accommodation

Managing excess heat in privately rented homes

With the UK experiencing increasingly high summer temperatures and another heatwave forecast, now is the time for tenants and landlords to take simple steps to keep homes cool and comfortable.

Safe Suffolk Renters

If you have questions, please get in touch

We aim to respond within two working days. All contact is private and confidential.

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