We can impose a fine of up to £5,000 if you do not belong to one of the redress schemes. There are currently two approved redress schemes:
You can read more about the property redress schemes here. Or you can speak to our Landlord Engagement Officer if you have any queries or concerns about your responsibilities.
We aim to respond within two working days. All contact is private and confidential.
If you haven’t found what you’re looking for and need further help, you can reach out, and a member of our team will happily help you.